PUBLIC SERVICE ANNOUNCEMENT

Fiber To The Home (FTTH) Network Construction Services Invitation for Bid To be advertised Monday, February 27, 2017 on www.mbionline.com

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municipal services

Indianola Municipal Utilities is the electric and water service provider for Indianola, Iowa.  These services are billed monthly along with the city's sanitary sewer, storm water and recycling services. Application for municipal utility services must be filed at the City Clerk’s office located at 110 North First Street, Indianola.  The application must be signed by all adults or emancipated minors residing at the address to be served.  A connection charge shall be required at the time of application.  Regular business hours are Monday-Friday, 8:00 a.m. to 5:00 p.m.  A valid photo ID is required.

After Hours Connection: 
Application for municipal utility services outside regular business hours may be filed at the Indianola Police Department located at 110 North First Street, Indianola.  The application must be signed by all adults or emancipated minors residing at the address to be served.  A connection charge shall be required at the time of application and must be paid by check or cash.  Police Department hours are 5:00 p.m. to 11:00 p.m. Monday-Friday and 8:00 a.m. to 8:00 p.m. Saturday and Sunday.  A valid photo ID is required.

Phone:  515-961-9410

notice to utility customers

To assist customers in resolving billing complaints or disputes, the first step is to contact the Director of Finance and Administrative Services at the following address and telephone number: Indianola City Hall, 110 North First St, PO Box 299 Indianola IA 50125 515-961-9410.  If your complaint is not able to be resolved, the appropriate appeal process will be initiated.  You may also request assistance from: The Iowa Utilities Board, 1375 East Court Avenue, Room 69, Des Moines, IA 50319-0069 or call the IUB at 515-725-7321 or toll free 1-877-565-4450.
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Indianola Municipal Utilities, 111 South Buxton St., Indianola, IA  50125 / (515) 961-9444