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Indianola citizens may now submit
questions, comments or work order requests through the city's new
Citizen Action Center. Just click on the CONNECTING TO WHAT
MATTERS link above to make
a request and select the appropriate department. All submissions
will be reviewed and addressed in the order
received, unless it is deemed urgent in nature. |
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Indianola Municipal
Utilities (IMU) is located in Indianola, Iowa and provides the city
with electric, water and communications services. The Indianola
community has enjoyed the benefits of a locally owned, not-for-profit
utility since 1890. Many changes have taken place since those
early years, but one thing has remained the same – our commitment to
providing the most reliable, affordable service possible.
A
municipal utility has many distinct characteristics that benefit the
community it serves. One of the most important benefits is local
control. Every citizen is a utility owner, with a direct say in
policies that affect rates and service. Other benefits include lower
rates, community involvement, not-for-profit operations, public
accountability, local decision-making, and full attention to customer
service. Most of our employees live in Indianola and take personal
pride in the jobs that they do.
We would like to thank you for visiting the Indianola
Municipal Utilities
web site. We hope that you will
find our site to be both interesting and informative. If there is any
additional information we can provide that you would find helpful,
please let us know. We welcome your
comments and suggestions.
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INDIANOLA MISSION
The City of
Indianola and the Indianola Municipal Utilities will cooperatively
provide essential, high-quality, and cost-effective services that give
opportunities for residents to pursue the highest possible quality of
life.
WE VALUE…
- A dedicated,
creative, professional, and skilled workforce including appointed
and elected officials that possess integrity and perform their duty
in an ethical and impartial manner;
- A safe and
efficient workplace and community;
- Attaining a
high level of customer service;
- Sustainable
service delivery based on research and foresight;
- Protection and
responsible use of natural resources;
- Affordable
rates that balances needs in the community;
- Working as
partners within our community and with other entities;
- Fairly and
consistently imposing and applying regulatory actions;
- Providing equal
access to resources that benefit people’s lives;
- Citizens that
are knowledgeable and engaged in our community.
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